Returns & Exchanges

Not satisfied with your product and want to return it?

Unfortunately, we only offer free shipping for the initial delivery. We do not cover return shipping costs.

If you would like to generate a paid return label, please click here.

Prefer to arrange the return yourself?
Please send your package to the following address:

dorigine GmbH
Oberasbacherstr. 20
90522 Oberasbach

Make sure to include a small note with the following details:

Return

• Name
• Address
• Order number

As soon as we receive your package, the refund will be processed within 1-3 days to the original payment method.

Did you order the wrong product and want to exchange it?

Please send your package to the following address:

dorigine GmbH
Oberasbacherstr. 20
90522 Oberasbach

Make sure to include a small note with the following details:

Exchange

• Name and address
• Order number
• Ordered product
• Desired exchange

As soon as we receive your return, we will send you the new product free of charge.

Did you receive a defective or incorrect product, or did your product break during use? No problem! Please send us an email at support@dorigine.de, and we will provide a replacement.