Return & Exchange

You want to return or exchange something? No problem! You can return your order within 14 days after receiving the shipment.

You do not like the product and want to return it?

Send your order back to the following address:

d'origine
Oberasbacherstr. 20
90522 Oberasbach
Germany

We only offer free outbound shipping. Unfortunately, we do not offer free return shipping.
Did you place your order via PayPal? Then you can get free return shipping here.

Please include a small note with the following information:

Return
-Name and address
-Order Number

Once your shipment arrives, payment will be refunded to the original payment method within 1-3 days.

You ordered the wrong product and want to exchange it?

Send your order back to the following address:

d'origine
Oberasbacherstr. 20
90522 Oberasbach
Germany

We only offer free outbound shipping. Unfortunately, we do not offer free return shipping.
Did you place your order via PayPal? Then you can get free return shipping here.

Please include a small note with the following information:

Exchange
- Name and address
- Order number
- Ordered product
- Requested exchange

As soon as we receive the return, your new product will be sent to you free of charge.
You received a faulty product or your product broke during use? No problem! Please send us an email to support@dorigine.de and you will receive a replacement.